IMPORTANT INFORMATION! PLEASE READ CAREFULLY!
At REVÉ by RENÉ we believe in the quality of our products and the service that we provide. However we understand that sometimes you may not be completely satisfied with the product you have received. For this reason we provide to you with return policy of 5 working days from the time of receiving your order. You must notify customer care in writing of your wish to return the order by emailing firstname.lastname@example.org. Items being returned must be in their original condition and packaging. All goods will be inspected upon receipt. If received in an unsuitable condition, our customer service team will contact you directly. Undamaged Products or Products of a satisfactory quality will be non-returnable and non-refundable under REVÉ Returns Policy;
1. We recommend that you insure the return shipment as you are reasonable for the care of the good(s) being returned and will be liable for any loss or damage to the item(s) until we’ve received them at our showroom. We also recommend that you use a secure, trackable method of shipment to return your order; and to retain proof of sending in case of a dispute. Please be sure to provide us with the tracking number of your return shipment.
2. At the moment, revebyrene.com is not responsible for any charges incurred for return shipments outside of Hong Kong. For our international customers - please note that you are responsible for the cost of the return shipment.
3. Before your parcel leaves our showroom, it is fully checked and controlled by our fulfilment team. If you’ve received an item that is damaged, please contact us immediately. All items must be returned new, unused, and from the country that the order was originally delivered to. All sunglasses have a seal label, if removed, revebyrene.com may not accept the return or exchange and may send it back to the customer. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
4. The account originally used to purchase the item(s) will be credited upon the successful
processing of the returned item(s) less any taxes or import duties incurred. The original shipping charges will not be refunded. Refunds for eligible returns will be processed within 10 days of us receiving the item(s).
ADDRESS FOR RETURNS
2/F, 4 Pak Sha Rd, Causeway Bay, Hong Kong